Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

This Privacy Policy explains how Field Automated Communication Systems, LLC (FACS) (“we,” “us,” or “our”) collects, uses, stores, and protects information when you access or use our software-as-a-service (SaaS) platform, websites, mobile applications, and related services (collectively, the “Services”).

We are committed to protecting your privacy and handling your information responsibly. We only collect the information necessary to support your account, validate your licenses, and provide you with access to our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when creating or managing an account, using our Services, or communicating with us. This may include:

  • Contact information: name, email address, phone number

  • Account credentials: username, password

  • Company and project information (if applicable)

  • Billing and license information

  • Support inquiries or feedback

2.2 Information Collected Automatically

When you use the Services, we may automatically collect:

  • Usage information (such as page views, features used, timestamps)

  • Device and browser details

  • IP address and general location

  • Log files and diagnostic data used solely to maintain and improve the Service

We do not use this information for advertising or tracking outside of our platform.

3. How We Use Your Information

We only use collected information for purposes directly related to providing, supporting, and improving your use of the Services. These purposes include:

  • Creating and managing your user account

  • Verifying licenses and enabling access to licensed features

  • Providing customer support and troubleshooting

  • Maintaining the security, performance, and reliability of the Services

  • Communicating updates, maintenance notices, or changes to our platform

  • Complying with legal or regulatory obligations

We do not sell, rent, or otherwise share your personal data for marketing or advertising purposes.

4. How We Share Information

We may share your information only in the following limited circumstances:

4.1 Service Providers

Trusted vendors that assist with hosting, infrastructure, email delivery, or support tools. These providers only access information as needed to perform their contracted services.

4.2 Legal Requirements

We may disclose information if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4.3 Business Transfers

If we are involved in a merger, acquisition, or transfer of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

We never share data with third parties for advertising or unrelated business purposes.

5. Data Security

We use industry-standard technical and organizational measures to protect your information, including encryption, secure hosting environments, access controls, and routine security monitoring.

Despite these measures, no method of transmission or storage can be guaranteed 100% secure.

6. Data Retention

We retain information only as long as reasonably necessary to:

  • Provide the Services

  • Support your account and licenses

  • Satisfy legal, contractual, or regulatory requirements

If your account is closed or terminated, we may retain certain data for backup, auditing, or legal compliance purposes for a limited time, after which it is securely deleted.

7. Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, such as:

  • Access and review

  • Correction

  • Deletion

  • Export or portability

  • Restriction or objection to certain uses

To exercise these rights, contact us at support@facsware.com.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.

9. Data Transfers

If you access the Services from outside the country where our servers are located, your information may be transferred and processed in jurisdictions with different data protection laws. We ensure appropriate safeguards when required.

10. Updates to This Policy

We may update this Privacy Policy periodically. If material changes occur, we will notify users via email or within the platform. The “Effective Date” above indicates the current version.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Field Automated Communication Systems, LLC

3825 Happy Valley Road, Lafayette CA 94549

support@facsware.com

415-391-3959